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Support

When you want to report any issue in an organization you raise a ticket fill in the problem you are encountering and submit for immediate attention.

Support ticket is a term that describes an interaction between customers and the customer support team. These tickets allow customers to send a question or query to an organization in order to let them know about their problem or concern

To raise a ticket, you click on support on the side menu, and it will direct you to a page where you add new ticket, when you click on the add new ticket you will see 

  • Ticket information
  • Ticket to contact
  • Ticket without contact

On the ticket information you fill in the neccesary data which are

  • Subject
  • Name
  • Email
  • CC
  • Department
  • Tag
  • Assign ticket
  • Ticket body
  • Insert knowledge base link
  • Open ticket

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